MIT Sloan Management Review Sustainable Innovation
- Manage AI Bias Instead of Trying to Eliminate Itby Sian Townson. <p>Sian Townson is a partner in the digital practice of global consultancy Oliver Wyman. She holds a doctorate in mathematical modeling from Oxford.</p> on January 26, 2023 at 12:00 pm
Businesses and governments must face an uncomfortable truth: Artificial intelligence is hopelessly and inherently biased. Asking how to prevent such bias is in many ways the wrong question, because AI is a means of learning and generalizing from a set of examples — and all too often, the examples are pulled straight from historical data.
- Rethinking Hierarchyby Nicolai J. Foss and Peter G. Klein. <p>Nicolai J. Foss (<a href="https://twitter.com/NicolaiFoss">@nicolaifoss</a>) is a professor of strategy at Copenhagen Business School. Peter G. Klein (<a href="https://twitter.com/petergklein">@petergklein</a>) is a professor of entrepreneurship at Baylor University. This article is adapted from their latest book, <cite>Why Managers Matter: The Perils of the Bossless Company</cite> (PublicAffairs, 2022).</p> on January 25, 2023 at 12:00 pm
Chris Gash/theispot.com For all the hype and promise swirling around the idea of eliminating management to create agile, flat organizations, bosses and corporate hierarchies have remained extremely resilient. As we argued in the pages of MIT Sloan Management Review in 2014, under the right conditions, having such hierarchies in place is the best way to
- How to Build a High-Trust Workplaceby Ashley Reichheld and Amelia Dunlop. <p>Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help them to reimagine their brands and experiences. She created HX TrustID, a groundbreaking system to help companies measure, predict, and build trust with their customers, workforce, and partners. She is the lead author of <cite>The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty</cite> (Wiley, 2022). Amelia Dunlop, chief experience officer at Deloitte Digital, helps organizations solve their toughest problems using human equity-centered design to build empathy and trust. She is the author of <cite>Elevating the Human Experience: Three Paths to Love and Worth at Work</cite> (Wiley, 2021) and coauthor of <cite>The Four Factors of Trust</cite>.</p> on January 24, 2023 at 12:00 pm
These days, it’s hard to read the news without encountering a story about quiet quitting — the notion that swaths of employees have become so disengaged that they’re doing the minimum required to keep their jobs. To address this issue, many organizations are investing in better office spaces, hybrid work support, enhanced employee wellness, and
- How to Help High Achievers Overcome Imposter Syndromeby Morela Hernandez and Christina Lacerenza. <p><a href="https://morelahernandez.com/">Morela Hernandez</a> is a professor of public policy and business administration at the University of Michigan. <a href="https://www.christinalacerenza.com/">Christina Lacerenza</a> is an assistant professor of organizational behavior at Leeds School of Business at the University of Colorado Boulder.</p> on January 23, 2023 at 12:00 pm
Recently, we met a woman who told us the story of how she grew up on a Native American reservation and had to drop out of high school to care for her younger siblings. In her early 20s, she went back to school, where she excelled. Eventually, she went to dental school and earned four
- Action and Inaction on Data, Analytics, and AIby Thomas H. Davenport and Randy Bean. <p>Thomas H. Davenport (<a href="https://twitter.com/tdav">@tdav</a>) is the President’s Distinguished Professor of Information Technology and Management at Babson College, a visiting professor at Oxford’s Saïd Business School, and a fellow of the MIT Initiative on the Digital Economy. He is coauthor of <cite>Working With AI: Real Stories of Human-Machine Collaboration</cite> (MIT Press, 2022). Randy Bean (<a href="https://twitter.com/randybeannvp">@randybeannvp</a>) is an industry thought leader, author, and founder and CEO of NewVantage Partners, a strategic advisory firm acquired by Paris-based global consultancy Wavestone in December 2021. He is the author of <cite>Fail Fast, Learn Faster: Lessons in Data-Driven Leadership in an Age of Disruption, Big Data, and AI</cite> (Wiley, 2021).</p> on January 19, 2023 at 12:00 pm
The title of this column series is “AI in Action,” and there has indeed been a lot of action over the past year. Judging from the 11th annual NewVantage Partners survey of senior data and analytics executives, some trends are moving in the right direction. For example, more companies are creating senior roles to focus
- Workplace Toxicity Is Not Just a Mental Health Issueby Deepa Purushothaman and Valerie Rein. <p><a href="https://www.deepapuru.com/">Deepa Purushothaman</a> is the author of <cite>The First, The Few, The Only: How Women of Color Can Redefine Power in Corporate America</cite> (HarperCollins, 2022). She is also the cofounder of <a href="https://www.n2formation.com/">nFormation</a>, which provides a brave, safe new space for professional women of color; and an executive fellow at Harvard Business School. Valerie Rein, Ph.D., is the author of <cite>Patriarchy Stress Disorder: The Invisible Inner Barrier to Women’s Happiness and Fulfillment</cite> (Lioncrest, 2019). She specializes in helping women uncover and heal the intergenerational trauma of oppression. </p> on January 18, 2023 at 12:00 pm
The dramatic reckoning between health and social safety nets that has erupted over the past few years has by now taken a severe toll on almost everyone in the workplace. Many tired employees have identified their jobs as a draining force and are questioning the proportion of their lives that work consumes. Some employees have
- Why Innovation Depends on Intellectual Honestyby Jeff Dyer, Nathan Furr, Curtis Lefrandt, and Taeya Howell. <p>Jeff Dyer is the Horace Beesley Distinguished Professor of Strategy at Brigham Young University. Nathan Furr is a professor at INSEAD in Paris. Curtis Lefrandt is cofounder and CEO of Innovator’s DNA, a consulting firm. Taeya Howell is assistant professor of organizational behavior and human resources management at Brigham Young University. Dyer and Furr coauthored <cite>The Innovator’s Method</cite> (Harvard Business Review Press, 2014) and, along with Lefrandt, coauthored <cite>Innovation Capital</cite> (Harvard Business Review Press, 2019).</p> on January 17, 2023 at 12:00 pm
Jon Krause/theispot.com The Research The authors surveyed teams in more than 60 technology startups and established companies in a variety of industries to understand the interaction between psychological safety and intellectual honesty, and the extent to which they are essential to fostering innovation. To measure psychological safety, they used the survey questions developed by Amy
- This New Year, Resolve Against Workaholismby Thomas Kelemen and Michael Matthews. <p>Thomas Kelemen is an assistant professor of management at Kansas State University. Michael Matthews is a doctoral candidate in management and international business at the University of Oklahoma.</p> on January 12, 2023 at 12:00 pm
Employees often go the extra mile by staying late or helping a coworker with an assignment. These actions — known as citizenship behaviors — are especially beneficial to the companies where these employees work. In fact, research shows that employee citizenship behavior enhances both team and company performance. For years, scholars have recognized these behaviors
- What’s Holding Back Manager Effectiveness, and How to Fix Itby Stacia Garr and Priyanka Mehrotra . <p><a href="https://www.linkedin.com/in/staciashermangarr/">Stacia Garr</a> is a cofounder and <a href="https://www.linkedin.com/in/priyankamh/">Priyanka Mehrotra</a> is a senior analyst at <a href="https://redthreadresearch.com/">RedThread Research</a>.</p> on January 11, 2023 at 12:00 pm
Organizations are facing an unusual set of challenges brought on by the combination of a tight labor market and the widespread expectation of a recession. Companies need to cut costs, enable teams to deliver results more effectively, and keep employees engaged and satisfied, or they risk the very real possibility of losing them. The latest
- Flexibility Is Key to Integrating Meaning and Workby Lynda Gratton. <p>Lynda Gratton (<a href="https://twitter.com/lyndagratton">@lyndagratton</a>) is a professor of management practice at London Business School and founder of the advisory practice HSM. Her most recent book is <cite>Redesigning Work: How to Transform Your Organization and Make Hybrid Work for Everyone</cite> (MIT Press, 2022).</p> on January 10, 2023 at 12:00 pm
Our shared experience of the COVID-19 pandemic created an opportunity to question a lot of things. We revisited long-held assumptions, picked up new habits, and let go of past ways of being. Over the past two years, my team and I have led a series of workshops and seminars where we asked people to talk
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