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- Customers Expect Empathy. Here’s How to Deliver It.by Jamil Zaki on November 17, 2025 at 1:25 pm
When people feel they’re treated empathically by a brand, they’re more likely to remain loyal and recommend it to […]
- The AI Tools That Are Transforming Market Researchby Jeremy Korst on November 17, 2025 at 1:15 pm
Eight ways to experiment with “synthetic personas” and “digital twins.”
- Improving Substitutions in Online Orderingby Daniel Corsten on November 17, 2025 at 1:05 pm
New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into […]
- How Do I Manage My Former Peers Now That I’m Their Boss?on November 17, 2025 at 11:15 am
A leader struggles with communicating and motivating members of his team.
- The Mars Playbook for Sustainabilityby Adi Ignatius on November 14, 2025 at 1:25 pm
How the century-old, family-owned company pursues positive social impact, including ambitious climate-change targets, […]
- Research: Acknowledging Problems Can Strengthen Your Pitch to Investorsby Christopher Bingham on November 14, 2025 at 1:15 pm
Entrepreneurs who acknowledge setbacks attract capital faster, at lower cost, and with better repayment outcomes.
- How Leaders Can Build Stakeholder Trust in Uncertain Timesby Sandra J. Sucher on November 14, 2025 at 1:05 pm
When companies focus on cost cutting and hoarding cash, they can alienate customers, employees, suppliers, […]
- How a Transparent Company Culture Strengthens Cybersecurity and Data Resilience – SPONSOR CONTENT FROM VEEAMon November 14, 2025 at 6:14 am
Sponsor content from Veeam.
- Future of Business: Standard Bank’s CEO on Driving Sustainable Growth and Shared Prosperityon November 13, 2025 at 8:00 pm
A conversation with the leader of Africa’s largest bank.
- How Business Can Be a Force for Goodby HBR Editors on November 13, 2025 at 2:00 pm
A Q&A with Mars CEO Poul Weihrauch from HBR’s Future of Business 2025 live event.
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